Do's
- Do confirm independently whether a business, utility or government agency is indeed trying to reach you. Use the customer service numbers or email addresses listed on invoices, account statements and legitimate corporate and government websites.
- Do hang up on unsolicited callers offering to fix computer problems. Companies like Apple and Microsoft will not contact you for tech support unless you have requested help, and they will not ask for personal information.
- Do report impostor scams to the company or institution being impersonated.
- Do cut off contact if you suspect someone you’ve forged a bond with online is an impostor.
Don'ts
- Don’t give sensitive information such as credit card details or your Social Security number over the phone unless you’re sure of whom you are dealing with.
- Don’t make a payment or allow remote access to your computer to someone who calls out of the blue offering tech support.
- Don’t send money to someone you don’t know, someone you think you may know but are not sure, or someone you’ve only met online.
- Don’t rely on caller ID to determine if a call is legitimate. Scammers use spoofing tools to make it appear they are calling from a genuine government or business number.
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