The agency, whose
offices were closed nearly two years ago, and the unions representing its work
force agreed to reopen more than 1,200 offices.
New York Times
By Mark Miller
The national network of Social Security
customer service offices, which were
closed nearly two years ago at the start of the pandemic, is
on track to reopen on March 30.
The Social Security Administration and
unions representing the agency’s work force agreed this week to
reopen more than 1,200 offices, contingent on changes in pandemic conditions
and further negotiations. Bargaining is set to conclude by March 1, which would
allow 30 days to plan for the office re-entry.
“This agreement will allow all the
parties to wait and see what happens with the latest wave of the pandemic,”
said Rich Couture, chief negotiator for the American Federation of Government
Employees, one of three unions representing the agency work force involved in
the talks. “Hopefully it subsides, but if it doesn’t, we can take further
action to postpone the reopening if necessary.”
Social
Security field offices handle benefit claims for retirement and Medicare. But
they also assist with applications for Social Security Disability Insurance and
Supplemental Security Income, the benefit program for low-income, disabled or
older people. Since the pandemic began, nearly all public service has been
available only online, and by phone and mail, and the agency work force of
nearly 60,000 has operated virtually. Office visits are available only by
appointment and only for a limited number of critical issues.
Processing of Social Security retirement
benefits and Medicare claims has not been impaired during the office shutdown,
agency records show. But there
were sharp drops in 2020 in benefit awards for Supplemental Security
Income and disability insurance.
Social Security had earlier announced a
tentative plan for employees to return to the offices on Jan. 3. But that date
was postponed because of disagreements between the agency and unions over
specifics of the plan.
The new agreement calls for all
employees and visitors to wear masks while at Social Security facilities,
regardless of their vaccination status. Under the agency’s original plan,
visitors who stated that they were vaccinated would have been permitted to
forgo masks. The agreement also calls for negotiations between the agency and various
segments of the work force over the specifics of each group’s reopening plan.
“Our main concern is to keep employees
and the visiting public safe and healthy,” Mr. Couture said.
The details on office reopenings,
including hours of operation, are still being negotiated, but are expected to
be announced in March. The agency also plans to continue to allow telework to
varying degrees for different jobs.
During
the transition, the agency advises people to use its website wherever
possible or to call its national toll-free number, 800-772-1213, as a starting
point to receive assistance.